Shipping Policy
Fast, discreet shipping across North America
Free Shipping
Orders over $166.99 USD
Same Day Processing
Orders before 2PM EST
Discreet Packaging
Plain, unmarked boxes
Processing Time
Orders placed before 2:00 PM EST on business days are processed and shipped the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
Shipping Methods & Rates
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $8.99 USD | 3-7 business days |
| Express Shipping | $18.99 USD | 1-3 business days |
| Free Shipping | FREE | Orders over $166.99 USD |
Shipping Destinations
🇨🇦 Canada
- • Ontario & Quebec: 1-2 business days
- • Western Canada: 3-5 business days
- • Atlantic Canada: 3-5 business days
- • Northern territories: 5-10 business days
🇺🇸 United States
- • East Coast: 3-5 business days
- • Midwest: 4-6 business days
- • West Coast: 5-7 business days
- • Alaska & Hawaii: 7-10 business days
Discreet Packaging
All orders are shipped in plain, unmarked packaging. There is no indication of the contents on the outside of the package. Your privacy is our priority. The return address will show our company name only, with no reference to peptides or research materials.
Tracking Your Order
All shipments include tracking information which will be emailed to you once your order has been dispatched. You can also track your order by logging into your account on our website. We ship via Canada Post, USPS, UPS, and FedEx depending on your location and selected shipping method.
Temperature-Sensitive Items
Peptides are shipped with appropriate cold packs during warmer months to maintain product integrity. We monitor weather conditions and may delay shipments to prevent exposure to extreme temperatures. Rest assured, your products will arrive in optimal condition.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at support@peptodio.com. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.
Customs & Import Duties (US Orders)
For orders shipped to the United States, the customer is responsible for any customs duties, import taxes, or fees that may be assessed by U.S. Customs. These charges are rare for research materials, but we recommend checking your local import regulations if you have concerns.
Contact Us
Questions about shipping? Contact us at support@peptodio.com and we'll respond within 24 hours.